The Business Systems Senior Specialist is responsible for identifying, implementing, and supporting Claims Legal and Corporate Legal & Regulatory Affairs business systems. Responsible for scoping and managing business systems projects that deliver products to support work processes as well as compliance with insurance and other regulatory requirements. Leads ideation and prioritization process for future system use and enhancements. Serves as the primary liaison between supported divisions and I/S for technology related projects and needs. Researches and evaluates business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.
This positions supports the Legal area.
Experience with legal case matter management systems and/or legal billing systems is helpful but not required.
Demonstrated experience providing customer-driven solutions, support or service
Basic knowledge and understanding of unit, functional, and performance testing along with testing automation.
Demonstrated experience developing user acceptance testing plans and strategies.
Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
Solid knowledge and understanding of process management and how technology can be used to improve business processes.
Internal Number: R10784
About American Family Insurance
We’re not like just any insurance company. At American Family, we’re dedicated to inspiring, protecting and restoring your dreams.
About us: At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for over 90 years, we have made it our mission to protect those dreams. It's all part of who we are and who we’ll always be… innovative, caring, agile, trustworthy, transparent and passionate. We are a strong, forward-looking company and a proven leader in our industry. And if you are looking to make a difference, we are looking for you.
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